We have answered some of the questions we are asked most often below. If you can’t find what you’re looking for, please feel welcome to contact us! We’re always happy to help.
How do I provide you with my personalisation?
When placing your order, you will be able to provide your personalisation details through the options available on the product listing. This may include names, dates, wording or other information needed to create your personalised product.
If you’re unsure what information we need, please contact us before placing your order and we will be happy to help.
How do I provide you with my photo/s?
If your product requires a photo, please place your order first and then email your photo/s to designsbymoniqueau@gmail.com
Please include your order number and name in the email so we can easily match your photos to your order.
For the best possible result, we recommend providing clear, high quality 300 DPI resolution photos where possible. If you have multiple photos you would like us to consider, please feel welcome to send them through and we will be happy to take a look and select the best possible outcome.
Can I receive a sample before my order is printed or sent?
Yes! Before your personalised order is sent for fulfilment and shipping, we will provide you with a sample of your personalised design to review.
We include up to 3 free sample revisions so you can make sure your design is just right. Please carefully check your sample to make sure all names, dates, wording, photos and other details are correct before approving it.
Larger design changes or multiple smaller changes beyond the 3 included revisions may incur an additional design fee. If this applies to your order, we’ll let you know before making the changes.
Once your design has been approved and sent for fulfilment, changes may no longer be possible.
Do you accept custom orders?
We love creating something unique! If you have an idea for a personalised product or would like something customised that you don’t see in our store, please contact us with your ideas and we will be happy to see what we can create for you.
Custom requests may depend on the product, design and fulfilment options available.
Can I make changes to my order after placing it?
Please contact us as soon as possible if you need to make a change to your order.
Because our personalised products are made especially for you, we’re unable to make changes or cancel your order once it has entered production.
How long does it take to fulfil my order?
Fulfilment times vary depending on the product. Please check the shipping information on the individual product listing for the estimated fulfilment time.
Once your order has been fulfilled, it will be shipped to you as soon as possible.
How long does shipping take?
Shipping times vary depending on your delivery location and the product you have ordered.
Please refer to the shipping information on the individual product listing for the estimated shipping time.
Please remember that shipping times are estimates and may occasionally be affected by postal services, customs, weather or other circumstances outside our control.
Where are orders fulfilled?
Orders may be fulfilled at the closest available fulfilment centre to your delivery address. The fulfilment location can vary depending on the product and destination.
Can I order a personalised product as a gift?
Absolutely! Our personalised products make thoughtful gifts for weddings, engagements, anniversaries, birthdays, memorials, Mother's Day, Father's Day, Christmas, Easter and other special occasions.
If you’re ordering a gift, please make sure you allow enough time for personalisation, fulfilment and shipping.
What if I make a mistake with my personalisation?
Please contact us as soon as possible if you notice a mistake after placing your order.
We recommend carefully checking all names, dates, spelling, wording and photos before submitting your order, as we use the information provided to create your personalised product.
What if I change my mind or want to cancel my order?
Because our personalised products are made especially for you, we’re unable to make changes or cancel your order once it has entered production.
What if my order arrives damaged or incorrect?
We take great care when preparing your order. If your item arrives damaged, faulty or incorrect due to an issue with your order, please contact us as soon as possible and provide photographs of the item and packaging.
We’ll review the issue and work with you to find an appropriate solution.
How will I receive my printable file?
Once your design has been completed and approved, your files will be sent directly to you via email. You will receive both a JPG and PDF file for easy printing.
Can my printable file be made in a specific size?
Yes! Your printable design can be created to suit your preferred dimensions. Simply let us know the size you require when placing your order.
Where can I print my printable file?
You can print your file at home or have it professionally printed through a local or online printing company.
How long will it take to receive my printable file?
Printable files are generally completed and emailed within 1–3 business days. Please note that turnaround times may be longer during particularly busy periods.
Still have a question?
If you can’t find the answer you’re looking for, please feel welcome to contact us! We’re always happy to help.