We respect your privacy and are committed to protecting the personal information you provide when shopping with us. This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit or make a purchase through our website.
Information We Collect
When you visit our website, place an order or contact us, we may collect information such as your name, email address, billing and shipping address, phone number and payment information.
For personalised orders, we may also collect information you provide to create your product, such as photographs, names, dates, messages and other personalisation details.
We only collect information that is reasonably necessary to provide our products and services, process your order and communicate with you.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Create and personalise your products
- Arrange shipping and delivery
- Communicate with you about your order
- Respond to questions or customer service requests
- Process payments and prevent fraudulent transactions
- Improve our website, products and customer experience
- Send marketing communications where you have chosen to receive them
- Meet our legal and regulatory obligations
Personalised Photos & Content
If you provide photographs or other personal content for a personalised product, we use this information solely for the purpose of creating and fulfilling your order and providing customer support where necessary.
We may need to share relevant files or order information with our printing and fulfilment partners so that your personalised product can be produced and shipped to you.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers where necessary to operate our business and fulfil your order. These may include:
- Our website and ecommerce platform
- Payment providers
- Printing and fulfilment partners
- Shipping and delivery providers
- Customer service and communication services
- Advertising and analytics providers
These providers only receive information that is reasonably necessary for them to provide their services.
Payment Information
Payments are processed through secure third-party payment providers. We generally do not have access to or store your complete payment card details.
Payment information is handled according to the privacy policies and security practices of the relevant payment provider.
Cookies & Website Analytics
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our website, improve our services and provide relevant advertising.
Third-party services such as advertising and analytics providers may also use cookies or similar technologies in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Some parts of our website may not function correctly if certain cookies are disabled.
Marketing
If you choose to subscribe to our marketing communications, we may use your email address to send you updates, offers, new product information and other marketing messages.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
How We Protect Your Information
We take reasonable steps to protect the personal information we hold from unauthorised access, misuse, loss or disclosure.
However, no method of storing or transmitting information online can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and meeting legal or accounting requirements.
Your Privacy Rights
Depending on where you live, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking us to correct inaccurate information or requesting that certain information be deleted where permitted by law.
If you would like to make a privacy-related request, please contact us using the details provided below.
Children’s Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children where doing so would be unlawful.
International Customers
Because we sell to customers in different countries, your personal information may be processed or stored by service providers located outside your country.
Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, services or legal requirements change.
Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy related request, please contact us through our Contact Us page.
We’re happy to help with any questions you may have about how your information is collected or used.